Refund policy

1. Right of Withdrawal (EU Customers)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This is your statutory right under EU Directive 2011/83/EU.

The withdrawal period expires 14 days from the day on which you, or a third party designated by you, takes physical possession of the last item in your order. If the last day of the withdrawal period falls on a weekend or public holiday, the period is extended to the next business day.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you may use the electronic withdrawal function available in your customer account or order status page. After clicking the withdrawal button, you will be asked to confirm your withdrawal and provide your name and order details. You will receive an automatic confirmation by email.

Alternatively, you may contact us directly:

  • Email: yizepearl@outlook.com
  • Address: Room801,Building58, Lane 1285, ShangzhongxiRd., Minhang District, Shanghai, China

3. Return Shipping

After exercising your right of withdrawal, you must return the goods to us without undue delay and no later than 14 days after notifying us of your withdrawal.

  • Return shipping costs are borne by: the customer
  • Please send returns to: Room801,Building58, Lane 1285, ShangzhongxiRd., Minhang District, Shanghai, China

4. Refunds

We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive the returned goods (or proof of return, whichever is earlier). Refunds will be issued using the same payment method you used for the original transaction.

We reserve the right to withhold the refund until we have received the returned goods or until you have provided proof of return.

5. Conformity of Goods

Under EU Directive 2019/771/EU, goods must conform to the contract of sale. If the goods you receive are defective or do not conform to what was described, you are entitled to a remedy (repair, replacement, price reduction, or refund) within the applicable statutory guarantee period.

6. Exemptions

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalized
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
  • Goods that have been mixed inseparably with other items after delivery

7. Non-EU Customers

For customers outside the European Union, returns are accepted within 14 days of delivery. Please contact us at  yizepearl@outlook.com to initiate a return.

8. Contact Us

For any questions about returns or refunds, please contact us:

  • Email:  yizepearl@outlook.com
  • Website: www.yizepearl.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.